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Smart City Manager

Ericsson Sweden

2019

Focus: UX Research UI Design Prototyping

I was commissioned to design a fleet monitoring system for the systems operator in response to Stockholm's pilot program for the 5G city traffic analysis infrastructure.

The problem

Stockholm faced city traffic problems due to not optimised routes of different city vehicles like taxis, delivery cars and trucks.

The solution

Equip city transport with 5G monitoring sensors, analyse traffic and make actionable decisions.

Tasks analysis and system's objects mapping

I started this project with stakeholders and cross-industry professionals in-depth interviews and contextual observation.

The results of clustering revealed that the main activities of fleet operators are guiding traffic to optimal routes and monitoring conscious fuel consumption.

After the discovery phase, I created a system of interacting objects which was used as a blueprint for job stories mapping.

Also, it was a good strategic foresight for the entire project.

Key roles tasks analysis

The result

Quick search

The fleet manager has very limited time for taking a decision. Search is one of the most used function, so the query field is available on each screen and allows to find any available information in the system.

Context is crucial

All major user flows are designed to appear as an overlay which allows user always to stay in focus and never lose the context.

Display only essential information

In order to reduce cognitive load, I decided to split the informational model into two areas—analysing and monitoring. Or in plain language, Dashboard and Map overview.

Humanistic UI

Even pure analytical system needs some humanity and emotional touches.

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