Raiffeisen Bank Services and UX Leadership
Prototyping · UI Design · UX Research · Design Team Leadership
The best bank in Central and Eastern Europe 2017 improves its customer experience by rethinking the customer journey and rebuilding online and offline services.
Creating the best customer experience starts with a deep understanding of the business domain and knowledge of what the customer values most.
My primary objective was to integrate the user experience research and design service into the agile development process of the various product teams.
As a team leader, my second goal was to set up the cross-functional and highly performative design team working with an efficient design process.
To maintain the seamless user experience along with design research phase, I've decided to focus on the design system.
This framework helped us—designers, to communicate much more efficiently with the development team and stakeholders.
The benefit of using design system is cost and timesaving—designers can focus on user flows and create various concepts other than thinking on what colour, UI element or font to use.
Professional Application UI Kit
Bigger & Bolder Public Application UI Kit
Raiffeisen Design System Icons Pack
UX Research and Contextual Observation
During my typical workday, along with creation high and low fidelity prototypes, front-end development—I am responsible for helping to various banking department design teams to set a clear product vision and deliver quality design solution by organising qualitative user research sessions and facilitation of co-creation workshops with clients and stakeholders.
Please drop me a line if you have any feedback or comments regaring the Raiffeisen Bank products and services. Your feedback matters.